FAQ's

Q. Do you take telephone orders?
A. We do not currently accept phone orders. This is so we can keep our costs down, and offer the most competitive price on the Internet.

Q. What is your telephone number?
A. We do not have an incoming telephone line. All emails will be answered within 2 hours (during working hours - 9.00am to 5.00pm Monday to Friday).

Q. Do you accept overseas orders?
A. We do not currently accept overseas orders.

Q. What is your returns policy?
A. Click here to see our returns policy.

Q. Can I receive a catalogue?
A. Sorry we do not currently have a catalogue due to the rapidly changing product mix we offer.

Q. How do I change an order?
A. You cannot change an order once it has been placed. You would need to cancel the order and re-order the correct item.

Q. How do I cancel an order?
A. You can cancel an order by emailing us. The email will be dealt with within 2 hours (during working hours – 9.00am to 5.00pm Monday to Friday), so assuming the order has not been dispatched we will confirm the cancellation to you by email.

Q. How long does it take to process my order?
A. This depends on the postage option you have chosen. Click here to view our postage options.

Q. Are all items in stock?
A. All items on our website are in stock.

Q. Can I order without registering?
A. You can order without registering, but you will not qualify for loyalty points.

Q. How much do you charge for delivery?
A. Click here to view our delivery options.

Q. What is the cut-off time for next day delivery?
A. The cut-off time is 1.00pm.

Q. Can you deliver on a Saturday?
A. We do not offer a Saturday delivery service

Q. How safe are my credit card details?
A. Your card details are securely processed via our card merchant HSBC, and no details are held by us.

Q. What forms of payment do you accept?
A. Click here to view our payment methods.

Q. Can I order something that is not on your website?
A. We do not accept orders for items that are not featured on our website

Q. Do you do repairs?
A. We do not do repairs.

Q. Do you have a shop?
A. We have shops in York & Scarborough.

Q. I live in the Channel Islands. Why do I still have to pay VAT?
A. Our system cannot be configured to take into account the deduction of vat, and thus we regret we cannot deduct any tax for you.